© 2017 Callback Button

FAQ

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What is Callback Button?

Callback Button lets you easily add a "request callback" button to your Shopify store - your customers can request to be called back directly from your store's product pages.


How does Callback Button work?

When you install the app, a floating "callback" button will appear on your product pages. When a customer clicks on the button, you will receive their contant info via email and SMS in real-time.

Is Callback Button GDPR-compliant?

Yes - we display your privacy policy and a checkbox to accept that policy to your European customers on the callback popup automatically.


What's the difference between the free and paid plan?

On our "free" plan, you can receive up to 20 callback requests per month for free. If you go over this limit (or want real-time SMS notifications when a callback request comes in) you'll need to upgrade to one of our paid plans.

Can I cancel my plan?

Yes, all of our plans are "month-to-month" plans, meaning that you can cancel your subscription at any time. To do so, please click here





How do I pay for my subscription?

Payments are handled by Shopify, so you don't need to enter new payment details, but can simply approve the charge in Shopify.